Seeking a Desktop Systems Analyst will provide technical support for a variety of technologies such as: Applications, Computers, Printers, Cables, 3-D Scanners, etc., through analysis and problem solving to facilitate installation, maintenance, and implementation.
Creates computer images utilizing Acronis True Image (or similar) Backup and Recovery applications.
Installs, configures, and validates 3rd party scan and design software, anti-virus software, Windows and Macintosh operating systems, MS Office, and proprietary in-house applications.
Coordinates and performs software deployments and upgrades.
Manages leased hardware including PC refresh on a regular basis.
Manages printers including installing Network and Local printers, troubleshooting technical and mechanical issues, and replacing toner cartridges.
Deploys computers throughout Company; performs set-up, cloning and imaging for quarterly leased terminated equipment as required.
Supports users with fax machines including assisting in set-up, configuration, and troubleshooting.
Supports users with 3-Dimensional Imaging Scanners, both desktop and handheld devices, including deploying devices, set-up, configuring, and troubleshooting technical issues.
Supports and deploys handheld touchpad devices including configuring and troubleshooting technical issues.
Performs diagnostics on various devices utilizing 3rd party computer health diagnostic tools.
Performs preventative maintenance services on a prescribed schedule.
Responds to support tickets for applications and/or hardware issues.
Identifies and resolves technical issues; performs tests as necessary to ensure proper functions.
Reports problems and proposed solutions; chooses best solution and course of action.
Develops “lessons-learned” and authors Knowledge Base articles.
Utilizes 3rd party remote software such as VNC Client, RDP, Team Viewer, and Proxy Master to connect to customer desktops for remote support.
Repairs computers as necessary.
Communicates solutions to users in a clear, concise, and timely manner to ensure customer expectations are met or exceeded.
Establishes and maintains strong working relationships with various Company departments and team members.
May travel to Remote Labs to assist with moves and large-scale system changes and/or rollouts.
High School Diploma or GED. Formal education in Information Technology, a plus.
Minimum two (2) years of experience in Applications or IT Technical Support.
Must have previous experience supporting enterprise applications.
U.S. citizen/green card holder required.