Desktop Systems Analyst - Irvine, CA

Seeking a Desktop Systems Analyst will provide technical support for a variety of technologies such as: Applications, Computers, Printers, Cables, 3-D Scanners, etc., through analysis and problem solving to facilitate installation, maintenance, and implementation.

Responsibilities:

  • Creates computer images utilizing Acronis True Image (or similar) Backup and Recovery applications.

  • Installs, configures, and validates 3rd party scan and design software, anti-virus software, Windows and Macintosh operating systems, MS Office, and proprietary in-house applications.

  • Coordinates and performs software deployments and upgrades.

  • Manages leased hardware including PC refresh on a regular basis.

  • Manages printers including installing Network and Local printers, troubleshooting technical and mechanical issues, and replacing toner cartridges.

  • Deploys computers throughout Company; performs set-up, cloning and imaging for quarterly leased terminated equipment as required.

  • Supports users with fax machines including assisting in set-up, configuration, and troubleshooting.

  • Supports users with 3-Dimensional Imaging Scanners, both desktop and handheld devices, including deploying devices, set-up, configuring, and troubleshooting technical issues.

  • Supports and deploys handheld touchpad devices including configuring and troubleshooting technical issues.

  • Performs diagnostics on various devices utilizing 3rd party computer health diagnostic tools.

  • Performs preventative maintenance services on a prescribed schedule.

  • Responds to support tickets for applications and/or hardware issues.

  • Identifies and resolves technical issues; performs tests as necessary to ensure proper functions.

  • Reports problems and proposed solutions; chooses best solution and course of action.

  • Develops “lessons-learned” and authors Knowledge Base articles.

  • Utilizes 3rd party remote software such as VNC Client, RDP, Team Viewer, and Proxy Master to connect to customer desktops for remote support.

  • Repairs computers as necessary.

  • Communicates solutions to users in a clear, concise, and timely manner to ensure customer expectations are met or exceeded.

  • Establishes and maintains strong working relationships with various Company departments and team members.

  • May travel to Remote Labs to assist with moves and large-scale system changes and/or rollouts.

Requirements:

  • High School Diploma or GED.  Formal education in Information Technology, a plus.

  • Minimum two (2) years of experience in Applications or IT Technical Support.

  • Must have previous experience supporting enterprise applications.

  • U.S. citizen/green card holder required.