Applications Systems Analyst - Irvine, CA

Seeking an Applications Systems Analyst with experience in applications or help desk support and Kronos experience for a global medical technology company in Irvine.

Responsibilities:

Assist internal customers with system issues by clearly communicating technical solutions in a user friendly and professional manner. Duties include advanced troubleshooting, prioritizing, and completing assigned tickets in a timely manner, as well as escalating complex issue to other IT teams.

  • Assigns bugs to Product Owners to prioritize and escalate to the development team.

  • Engages with end‐users to validate updates, train, support, and obtain feedback.

  • Collaborates with Scrum teams and Product Owners to meet project deadlines.

  • Facilitates deployments and test procedures in QA and production environments.

  • Provides technical assistance; writes and maintains user documentation and training users.

  • Prepares technical support by collecting, analyzing, and summarizing information and trends.

  • Serves as subject matter expert (SME) for business-critical applications; identifies and troubleshoots issues in a timely manner.

  • Collaborates with Agile Scrum development teams to learn, identify, and resolve production applications.

  • Provides valuable feedback to Agile Scrum Product Owners regarding application improvements.

  • Monitors and follow-ups with Agile Scrum Product Owners on status of backlog items.

  • Cross-trains various support levels on applications and business workflows.

  • Tests and de-bugs applications.

  • Assists with populating scorecards and cost per ticket.

  • Monitors ITSM ticket queue for IT Support and applications teams to ensure problems are handled efficiently and effectively.

  • Escalates tickets to other teams as required and documents all troubleshooting steps and pertinent information.

  • Provides management reports on IT Support and applications operations and issues.

Requirements:

  • High school diploma or equivalent required. Bachelor’s degree in Information Technology or related field preferred.

  • 3+ years of experience in applications or helpdesk support.

  • Previous Kronos experience required.

  • Must be able to read and understand all operating procedures and applicable technical information.

  • Ability to communicate project needs, problems, and statuses through routine meetings.