Implementation Specialist - Irvine, CA

Seeking an Implementation Specialist to play a pivotal role as a core member of our brand new division.  You will work closely with the business to help build cutting-edge solutions for our clients worldwide. Do you like to travel for business 75% of the time?  Are you a customer focused, technical specialist?  If so, read on and let's talk.

Responsibilities:

  • Travels to customer sites throughout North America weekly to implement our In-Office Solution (75% Travel Required)
  • Installs, calibrates, and tests machines in accordance with pre-defined policies and procedures; requires use of precision measuring and testing instruments.
  • Identifies, troubleshoots, and solves IT and machine related problems including but not limited to, connectivity, Wi-Fi, software and machine related performance issues.
  • Configures and setups PC equipment and software.
  • Ensures successful connection with scanners.
  • Collaborates with the Technical Support, IT, Engineering, Manufacturing, and Product Managers.
  • Adheres to all SOP’s, policies and procedures.

Requirements:

  • High school diploma or equivalent.
  • 2 years+ experience as a Dental Laboratory Clinician, Medical Device Trainer, Service Technician or IT Technician experience.
  • Electrical and mechanical experience preferred.
  • Customer focused; must be flexible in dealing with others internally and externally.
  • Must have strong written skills to convey technical concepts in concise written form.
  • Must be able to read and understand all operating procedures and applicable technical information.
  • Ability to communicate problems and statuses.
  • Work effectively on a team or independently.
  • Proficient skills with the MS office suite (Excel, World, PowerPoint, and Outlook) are preferred.
  • U.S. citizen/green card holder required.
  • Must hold a valid driver’s license and passport.
  • Dental restoration design experience as a Design Technician a plus.