Desktop Systems Team Lead - Irvine

Seeking a Desktop Systems Team Lead with 4 years applications/desktop/IT support experience supporting enterprise applications.

Responsibilities:  Seeking a strong Leader who will provide technical guidance to the Desktop Systems Team and internal customers. Must be resourceful with the ability to not only fix issues, but also possess a proactive aptitude with the ability to identify and create solutions to avoid problems before they occur. 

  • Insure issues and problems are resolved quickly and efficiently with minimal disruption to user, and ITSM Tickets are managed effectively, including working with other escalation groups
  • Deployment of equipment and software installations are coordinated to minimize disruption to users
  • Customer service is provided consistently at the highest level
  • Mentors team members in areas of problem solving, decision making and technical growth
  • Serves as a resource and subject matter expert to team members
  • Seeks Process improvements and makes suggestions and recommendations to management
  • Manages Assigned IT projects
  • Act as a Collaboration Lead for issues to ensure they are responded to and resolved promptly
  • Applies problem analysis and solving skills critical in identifying, resolving, or being Final POC for incidents and requests
  • Ability to work under pressure and to meet deadlines as needed
  • Serves as a liaison between various sub-departments of IT such as Systems, IT Support, Data Services, Scrum Support and Innovation
  • Attend workshops and training to stay current on hardware, software, and other information technology
  • Leads team in general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment

Requirements:

  • Bachelor’s degree in an Information Technology related field or equivalent experience or High School Diploma and formal education/classes/code academy in Information Technology with experience
  • Minimum four (4) years’ experience in Applications or IT Technical Support
  • Must have previous experience supporting enterprise applications
  • Knowledge of Level 2 Networking, TCPIP, Premises wiring, and Active Directory.
  • Knowledge of MS Windows, MS Office, PC repair, software installation and desktop level support.
  • Knowledge of SQL database, a plus.
  • Possess mental agility to diagnose, analyze, and resolve technical issues in real-time while providing excellent customer service.
  • Ability to troubleshoot and analyze software issues.
  • Ability to work independently with minimal supervision and effectively contribute as a team player.
  • Ability to organize, plan, and coordinate multiple tasks and priorities.
  • Strong interpersonal skills to provide quality customer service.
  • Demonstrated customer service attitude and approachability.
  • Demonstrated analytical skills.
  • Demonstrated effective project management skills.
  • Ability to work at floor level to perform tasks such as connecting cables and positioning computer towers.
  • U.S. citizen/green card holder required.