Professional Services Coordinator - Irvine, CA

Seeking a Professional Services Coordinator with excellent customer service, organizational skills and a professional demeanor for a global medical technology company in Irvine. 

Responsibilities:  You will be the Professional Services Manager’s right-hand person and the glue that holds our department together with our clients.

  • Administrative aspects of our product’s customer lifecycle from close of sale until the account is handed off to support one hundred (100) days later.

  • Schedules all installation, training and service visits our customers. Ensures accuracy in a very fast-paced environment.

  • Manages the calendar balancing customer, staff and revenue demands to support a profitable and well balanced delivery schedule.

  • Manages Professional Services’ stock of consumable materials and ensures each Implementation Specialist and Field Service Technician’s installation and training materials are replenished as necessary.

  • Establishes, maintains and updates files, databases, records and/or other documents.

  • Coordinates all back office onboarding efforts including, but not limited to, creating the customer’s profile in SharePoint, ensuring they receive all welcome and training materials, distributing & collecting readiness documentation and arranging pre- and post-installation training.

  • Coordinates shipping and fulfillment of our systems in tandem with the installation schedule; closely monitors our product pickups.

  • Primary customer service contact for the new program; responsible for educating new customers on pre-education requirements, installation & training process and ongoing support & education opportunities.

  • Works directly with the Professional Services Team to deliver high quality service.

Requirements:

  • High School Diploma or GED: Bachelor's degree preferred

  • 2 years of experience in an office coordination, customer service or administrative role

  • Experience with Microsoft Office (e.g Outlook, Excel, etc)

  • Must have work experience in a customer facing role and have strong customer service skills

  • Strong organizational skills a must

  • Scheduling experience in a professional setting preferred

  • Excellent written and verbal communication skills

  • Must be able to type 50 WPM

  • U.S. citizen/green card holder required