IT Support Specialist - Torrance, CA

Seeking an IT Support Specialist for a fast-growing DoD company.  1+ year customer service and IT support experience required.

Responsibilities:

  • Support end-users with technical support in the areas of hardware and software setup/installation.
  • Assist in various areas of network support by working with vendors to schedule installation of hardware and software.
  • Setup computer systems with POC approved software.
  • Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. 
  • Connect personal computers and terminals to existing data networks. 
  • Maintains network diagrams and circuit records. 
  • Maintains trouble logs. 
  • Instructs users in the use of personal computers and networks. 
  • Performs basic PC, PBX, and network software programming.

Requirements:

  • Associate’s Degree in a computer related field with 1+ years of computer related support experience.
  • A+ Certification is preferred.
  • 1-3 years experience supporting corporate level network systems is preferred.
  • Must have basic understanding of trouble-shooting steps for computer repair.
  • Proficiency in researching desktops, laptops, software, and components for users.
  • Must have a solid understanding of the following: Windows Active Directory, Server Operating Systems, Windows 7 or above as well as Windows XP, and MS Exchange.
  • Ability to work in a demanding fast paced environment and adapt to new situations.
  • Good communication skills - must be able to articulate the problem or solution to the end-user.
  • Be a self-starter and take instructions in order to prioritize accordingly.
  • Operation of a computer and software such as Microsoft Word, Excel, etc. 
  • Excellent verbal and written skills.
  • Good problem solving ability.
  • Ability to work under pressure with a sense urgency. Strong follow-up skills.
  • Interdisciplinary outlook, team and goal oriented approach.      
  • US Citizenship required.
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